Distance Sales Agreement
Last updated: June 16, 2026
This Agreement governs the subscription purchased electronically through the Deeplexs Platform, under Turkish Consumer Protection Law no. 6502 and the Regulation on Distance Contracts dated 27.11.2014. The Agreement is concluded when the Buyer approves it at checkout, and a copy is sent to the registered email address. The Turkish text is the operative version.
Article 1 — Parties
Seller/Provider: Rackle Bilişim ve Teknoloji A.Ş., Ehlibeyt Mah. Ceyhun Atuf Kansu Cd. No:124 İç Kapı No:27 Çankaya/Ankara, Türkiye. MERSİS No: 0857058969400001. Phone: +90 312 514 84 84. Email: kurumsal@deeplexs.com. KEP: racklebilisim@hs01.kep.tr. Websites: deeplexs.com and app.deeplexs.com. Buyer: the individual or legal entity purchasing a subscription after creating an account, whose identity, address and contact details are provided by the Buyer during checkout.
Article 2 — Definitions
Law: Consumer Protection Law no. 6502. Regulation: the Regulation on Distance Contracts. Platform: the AI-assisted legal research, document analysis, content generation and practice management software offered through the deeplexs.com and app.deeplexs.com domains and related applications. Service: access to the Platform and the digital services provided under the selected subscription plan. Subscription Period: the monthly or annual billing period of the selected plan. Consumer: a natural or legal person acting for non-commercial and non-professional purposes.
Article 3 — Subject of the Agreement
The subject of this Agreement is the provision of the Service ordered electronically by the Buyer and the determination of the parties' rights and obligations. The Service is an intangible digital service that involves no physical delivery, is performed instantly in electronic form and is made available to the Buyer immediately. The subscription starts as soon as payment is approved and Platform access opens instantly. The Buyer acknowledges having read and electronically confirmed the pre-contractual information regarding the essential characteristics, price, payment method, performance conditions and right of withdrawal.
Article 4 — Service characteristics and price
The subscription plan, its scope (seat count, modules, usage limits), the subscription period, unit price, VAT and VAT-inclusive total, and the payment method are shown to the Buyer on the checkout page, and the approved order summary forms an integral part of this Agreement. Current plans and prices are published on the Transparent Pricing page. Announced prices remain valid until updated; price changes do not apply to the ongoing Subscription Period, and changes applicable to renewal are notified by email a reasonable time in advance. Invoices are issued electronically and sent to the registered email address.
Article 5 — Payment and recurring subscription
Payment is collected by credit or debit card through the payment institution integrated into the Platform. The Provider does not store card details on its own systems; transactions are carried out through a payment institution authorised under Law no. 6493. The subscription renews automatically at the end of each period on the same plan and at the price then in force; by purchasing a subscription the Buyer consents to the fee being charged automatically to the stored payment method at each renewal, and may end this instruction at any time from account settings. On cancellation the Service remains available until the end of the paid period; fees for elapsed periods are not refunded. If payment fails, the Provider may suspend access after informing the Buyer.
Article 6 — Performance of the Service
The Service begins to be performed immediately after payment is approved; the selected plan is assigned to the account and Platform access opens. There is no physical delivery. Apart from scheduled maintenance and interruptions outside the Provider's control, commercially reasonable efforts are made to keep the Platform continuously available. AI-assisted outputs on the Platform are for decision support; they do not constitute legal advice, a legal opinion or attorney services. Verifying the accuracy of outputs and exercising professional judgement rest solely with the Buyer, and this forms part of the announced essential characteristics of the Service.
Article 7 — Right of withdrawal
In distance contracts a Consumer generally has the right to withdraw within fourteen (14) days without giving reasons. However, under article 15(1)(ğ) of the Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form and intangible goods delivered instantly to the consumer; the Service under this Agreement falls within that scope. The Buyer acknowledges giving express consent to performance beginning immediately upon approval of payment, that there is therefore no right of withdrawal, and that this is separately disclosed at the payment step. Without prejudice to this exception, the Buyer's statutory rights where the Service is not performed or is performed defectively are reserved.
Article 8 — Status of the Buyer
The Law and the Regulation apply only to buyers qualifying as Consumers. Buyers acquiring the Service for commercial or professional purposes (including lawyers, law partnerships, law firms, companies and other legal entities) are not Consumers; for such buyers the general provisions of the Turkish Code of Obligations no. 6098 and the Turkish Commercial Code no. 6102 apply instead of the provisions referring to consumer legislation. Status is determined by the information provided during checkout.
Article 9 — Buyer's obligations
The Buyer confirms that the information provided at registration and checkout is accurate, current and complete, and undertakes to update any changes without delay. The confidentiality of account and access credentials is the Buyer's responsibility; the account may not be shared beyond the seat count defined in the plan. The Buyer undertakes to use the Platform in accordance with applicable legislation, professional rules of the bar and the Terms of Use; not to upload unlawful content; and not to engage in reverse engineering or unauthorised data extraction. Rights and responsibility for uploaded content rest with the Buyer.
Article 10 — Provider's obligations and limitation of liability
The Provider undertakes to deliver the Service in accordance with this Agreement, to fulfil its statutory information obligations and to protect the Buyer's data. The Provider is not liable for professional decisions the Buyer takes in reliance on Platform outputs, nor for consequences arising from use of those outputs without professional review. For buyers not qualifying as Consumers, the Provider's aggregate liability under this Agreement is limited to the total subscription fees paid in the twelve (12) months preceding the event giving rise to liability; loss of profit, loss of data and indirect damages are excluded. Wilful misconduct, gross negligence and mandatory liability towards Consumers fall outside this limitation.
Article 11 — Protection of personal data
The Provider processes the Buyer's personal data in accordance with Personal Data Protection Law no. 6698 and secondary legislation; details are set out in the Privacy Policy and the KVKK Notice. Files and content uploaded by the Buyer are processed for the purpose of providing the Service and on a confidential basis; the Provider does not share such content with third parties except where required to provide the Service or by law.
Article 12 — Intellectual property
The Platform, software, interface, trademarks, logos, databases and all related intellectual and industrial property rights belong to the Provider. The subscription grants the Buyer only a non-exclusive, non-transferable right of use limited to the Subscription Period and does not transfer any intellectual property right. Rights in content uploaded by the Buyer remain with the Buyer, who is deemed to have granted only the limited licence necessary for the Service to be provided.
Article 13 — Force majeure
In events beyond the parties' control such as natural disaster, epidemic, fire, war, acts of terror, widespread internet and energy infrastructure outages, legislative changes and decisions of competent authorities, performance of obligations is suspended for the duration of the force majeure. If it lasts longer than thirty (30) days, either party may terminate the Agreement without compensation, in which case the fee for the unperformed period is refunded to the Buyer.
Article 14 — Notices and evidence
Notices between the parties are made through the Buyer's registered email address and the Provider's email address stated in Article 1. In disputes arising from this Agreement, the Provider's system records, database records, server logs and other electronic records constitute conclusive evidence under article 193 of the Code of Civil Procedure no. 6100. For buyers qualifying as Consumers this provision does not constitute an evidence agreement and Consumers' rights of proof are reserved.
Article 15 — Dispute resolution
For buyers qualifying as Consumers, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence or where the consumer transaction took place have jurisdiction, within the monetary thresholds announced annually by the Ministry of Trade. For buyers not qualifying as Consumers, the Courts and Enforcement Offices of Ankara have jurisdiction over disputes arising from this Agreement.
Article 16 — Entry into force
This Agreement is concluded and enters into force once read and approved electronically by the Buyer and payment is completed, and a copy is sent to the Buyer's registered email address. It remains in force throughout the Subscription Period and for as long as it is renewed. Invalidity of any provision does not affect the validity of the remaining provisions.